FAQ Page
Booking
How do I book? Read our policies, check your travel fee with the travel fee checker, then pick your service, date, and time and book directly on our website.
Do you have a salon I can visit? No. Coiffique is fully mobile, and every appointment takes place at your home.
Is hair included? No. We do not provide hair. You are responsible for providing the hair for your service.
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Payment
How much is the deposit? 50% of your service price, paid when you book. The deposit is non refundable.
When do I pay the rest? Your remaining balance, including any travel fee, is due before your appointment. Full payment must be confirmed before your service begins. You can pay from the booking page in your Coiffique account, and we send reminders.
How can I pay? Zelle to info@coiffiquesalon.com or Venmo to @Coiffiquesalon, with no sales tax. You can also pay by card, which includes sales tax.
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Travel
Do you charge a travel fee? Travel is free within select service areas. Outside those areas, a travel fee applies based on your ZIP code and is added to your remaining balance.
How do I find out my travel fee? Enter your ZIP code in the travel fee checker on our booking page. Please check before you book.
What if my ZIP code is outside your service area? Email info@coiffiquesalon.com and we’ll send you a quote.
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Cancellations and Rescheduling
Can I cancel or reschedule? Yes, with at least 48 hours notice. Your deposit can be applied to a new booking if you reschedule within 30 days.
What if I cancel within 48 hours? Your deposit is forfeited.
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Your Appointment
How many stylists will come? Many of our services are done by two or more stylists working together. We’ll let you know what to expect for your specific service.
What should I have ready? Your hair prepped, your own hair for your style, a clear well lit space with a comfortable chair, an outlet nearby, pets in a separate room, and a working phone number.
What if my team is running late? Your glam team may arrive up to 15 minutes after your appointment time.
What if I’m not ready when my team arrives? We allow a 15 minute grace period. Our team may refuse service if you’re not ready, if the space is unsafe, or if policies aren’t followed.
Have another question? Email us at info@coiffiquesalon.com.
